Terms of service

CPR Starters & Alternators — Website Policies

Effective Date: February 9, 2026

This document includes the following policies for CPR Starters & Alternators:

  • Privacy Policy

  • Return Policy

  • Warranty Policy

  • Core Return Policy

Privacy Policy

CPR Starters & Alternators ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect the following information when you use our website or make a purchase:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party providers)

  • Order history and product preferences

How We Use Information

We use collected information to:

  • Process and fulfill orders

  • Provide customer service

  • Communicate about purchases or support requests

  • Improve website performance and customer experience

  • Prevent fraud and unauthorized transactions

  • Send marketing and promotional communications by email or, only if you have opted in, by text message

Information Sharing

We do not sell personal information. We may share information with:

  • Payment processors

  • Shipping carriers

  • Service providers necessary to operate our business

  • Legal authorities when required by law

We do not share your personal information with business and marketing partners to provide marketing services or to advertise to you, and we do not use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites.

SMS/Text Messaging

If you opt in to receive text messages (SMS) from CPR Starters & Alternators, we collect your mobile phone number for the purpose of sending you the messages you've agreed to receive, such as order updates, appointment reminders, or promotional offers.

We do not share, sell, rent, or disclose your mobile phone number or SMS opt-in status to any third party or affiliate for their own marketing or promotional purposes. Your mobile information is used solely to send you the text messages you've consented to receive and will not be shared with any third party, except as required to provide the messaging service itself (e.g., our SMS/telephony service provider) or as required by law.

You can opt out of receiving text messages at any time by replying STOP to any message, or by contacting us at 808-380-6624 or info@cproahu.com. For help, reply HELP or contact us directly. See our SMS Terms & Conditions and our full Privacy Policy.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

Cookies and Tracking

Our website may use cookies or analytics tools to improve user experience and measure performance.

Contact

Questions regarding privacy can be sent to: info@cproahu.com or call 808-380-6624.

Return Policy

Standard Returns

We accept returns on units that have not been installed within 14 days of purchase. Contact us if outside of that time limit.

Returned products must:

  • Be uninstalled and unused

  • Be in original packaging when possible

  • Include proof of purchase

Other Return Situations

For installed units, defective items, or unusual situations, customers must contact us for evaluation and authorization.

Restocking Fees

A restocking fee may apply to certain returns.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to company error or defective product.

Refunds

Refunds are issued after inspection of returned items and processed using the original payment method.

Warranty Policy

New Products

New products may be covered by manufacturer warranties where applicable.

Rebuilt Units

Rebuilt starters and alternators may include a limited warranty as specified at the time of purchase.

Warranty Exclusions

Warranty coverage does not apply to:

  • Improper installation

  • Vehicle electrical system problems

  • Physical damage or misuse

  • Modified components

  • Labor costs for installation or removal

Warranty Claims

Customers must contact us to begin a warranty claim. We may require:

  • Proof of purchase

  • Diagnostic or testing documentation

  • Return of the unit for inspection

Warranty claims are subject to evaluation and approval.

Core Return Policy

Certain starters and alternators may include a refundable core charge.

Core Eligibility

Core refunds are issued after the original unit is returned and confirmed to be rebuildable.

Core Return Requirements

  • Must match the purchased unit type

  • Must not be severely damaged, missing major components, or non-rebuildable

Shipping

Customers are responsible for core return shipping unless otherwise stated.

Refund Timing

Core refunds are processed after inspection and approval.

Contact Information

CPR Starters & Alternators
Hawaii, United States
Email: cproahu @ cproahu.com